Patient Access: Soaring to New Heights
April 4, 2018
In the face of our quickly changing healthcare environment, there is one constant: the Patient Access department.
The first interaction patients have often begins with the Patient Access department, which makes it so necessary to have a friendly face to connect with.
The team at Bolivar Medical Center strives to positive representatives with a friendly demeanor. Our access team has goals centered on the Exceptional Patient Experience.
It has been proven that skills can be trained, but kindness and warmth must be present for the first impression. Our job is to ease their concerns in a caring and efficient manner.
Patients sometimes feel apprehensive and need support. When people aren't feeling well, the staff need to be fast, accurate and, friendly. The team understands that if their job isn't done right, the problems reverberate throughout the hospital.
In an average day, the Access Department handles a variety of requests from many persons including physicians, nurses and patients. Access staff schedule and arrive admissions and help coordinate patient transfers. The Access Department staff must also be familiar with the procedures of various insurance companies. Many Access departments are also responsible to provide financial counseling and point of service cash collections.
As we celebrate National Patient Access Week we acknowledge, and thank our special goodwill ambassadors in these Patient Access Departments for setting the standard of care that all our hospital staff aspires to achieve.